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Terms & Condition :

  • Order confirmation is by full payment after confirmation by our sales staff, 1 day before event date by 11 am. Late orders / confirmations (anything under 24 hours, will incur additional service fee.

  • Menu are subject to availability upon date of confirmation.

  • Confirmation of order must be made 2 working day prior to event.

  • Confirmation is upon receipt of full payment of Official Purchase Order 2 working days before event. No other methods will be recognized as a confirmation order by sales staff.

  • Menu is subject to availability on date of confirmation.

  • In the event of postpone or cancellation of event after confirmation he following will be chargeable :

    • Any cancellation is not refundable. Total order value is fully creditable to A Viceroy Sdn Bhd to be utilized for future events within 1 year.​

    • Less than 48 hours prior to event non refundable or creditable.

  • H.E. Butter reserves the right to charge extra for delivery should the client order after 11 am one day before the day of delivery.

  • Should the runner has to wait for more than 15 minutes after reaching the drop off location, the client will charge RM5 for every 15 minutes for up to 1 hour.

  • H.E. Butter will not be liable for any orders that encounter delivery issues due to wrong delivery address or contact number given by the client.

  • Every set or package has a limit for each day therefore ALL set or package are available on a first come first serve basis, and no order is confirmed until client get the official invoice by H.E. Butter.

  • H.E. Butter reserves the right to change menu, set or package items with prior notice due to unavailability of items.

  • Delivery orders are only confirmed when H.E. Butter acknowledges the complete payment of the order.

  • Any cancellation after 11 am, a day before delivery day is 50% chargeable of the order value.

  • Any changes to the delivery location after 11 am a day before the date of delivery is extra chargeable based on the location.

  • There will be an extra charge of RM0.50 / set of disposable utensils if required.

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